Wiby

Last updated: April 17, 2026

Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the Wiby website at wiby.io or the Wiby platform at app.wiby.io (collectively, the “Services”) operated by Wiby (“Wiby,” “we,” “us,” or “our”).

By accessing or using the Services, creating an account, or purchasing a plan, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

1. Description of Services

Wiby is a fully managed website service. We design, build, host, and provide ongoing support for websites on behalf of small and mid-sized businesses. Our Services include:

  • Custom website design and development tailored to your business;
  • Managed hosting on fast, secure, globally distributed infrastructure;
  • Search engine optimization (SEO) and AI-search readiness;
  • A platform dashboard through which you can request updates and communicate with our team;
  • Domain connection — your own domain or assistance registering a new one;
  • Basic analytics, contact form, and branded QR code;
  • Optional add-ons such as additional languages, payment links, and booking integrations.

The specific features included in your subscription depend on the plan you select, as described on our Pricing page.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Services. By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

To access the platform and manage your website, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration;
  • Maintain the security and confidentiality of your account credentials;
  • Notify us immediately at legal@wiby.io of any unauthorized access to or use of your account;
  • Accept responsibility for all activity that occurs under your account.

Wiby is not liable for any loss or damage arising from your failure to keep your account secure.

4. Subscriptions and Payment

4.1 Plans

Wiby offers subscription plans as described on our Pricing page. Plans are billed annually. Your subscription begins on the date your plan is activated and renews automatically at the then-current renewal rate unless you cancel before the renewal date.

4.2 Pricing and Fees

All prices are displayed in US dollars and exclude applicable taxes. The one-time design and build fee for your first year is included in your first-year plan price. Renewal fees reflect hosting, platform access, and ongoing support. You will be notified of your renewal amount before each billing cycle.

4.3 Payment

By providing a payment method, you authorize Wiby (through our payment processor, Stripe) to charge that payment method for your subscription. If a payment fails, we will notify you and attempt to collect payment again. Failure to resolve a payment issue may result in suspension or termination of your subscription.

4.4 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting us at legal@wiby.io. Cancellations take effect at the end of your current billing period. We do not provide refunds for partial periods, except as described in Section 4.5.

4.5 Refund Policy

If you are dissatisfied with your initial website within 14 days of delivery, contact us and we will work to resolve your concerns. Refunds are evaluated on a case-by-case basis at our sole discretion. Renewal fees are non-refundable.

4.6 Two-Year Contract

If you select a 2-year contract plan, you agree to pay for the full 2-year term. Early termination of a 2-year contract does not entitle you to a refund of fees already paid for the remaining term.

5. Your Content

You retain all ownership rights to content, images, text, logos, and other materials you provide to Wiby (“Your Content”) for use on your website. By providing Your Content to us, you grant Wiby a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display Your Content solely for the purpose of designing, building, hosting, and maintaining your website.

You represent and warrant that:

  • You own or have the necessary rights, licenses, and permissions to provide Your Content;
  • Your Content does not infringe any intellectual property, privacy, or other third-party rights;
  • Your Content complies with all applicable laws.

6. Wiby Intellectual Property

The Wiby platform, website, logos, trademarks, design elements, codebase, and all related intellectual property are owned by Wiby and protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works of any Wiby intellectual property without our express written consent.

Your website is built and hosted on Wiby’s proprietary infrastructure. Wiby does not support the export of your website as standalone HTML files or source code for self-hosting. Your site runs on dynamic backend services, server-side rendering, and performance infrastructure that cannot be packaged as a static export. Your site remains live and accessible as long as your plan is active.

7. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable federal, state, or local law or regulation;
  • Infringe the intellectual property or privacy rights of any third party;
  • Publish, transmit, or distribute content that is defamatory, obscene, abusive, or fraudulent;
  • Promote illegal activities, hate speech, or violence;
  • Engage in spamming, phishing, or distribution of malware;
  • Interfere with or disrupt the integrity or performance of the Services or related infrastructure;
  • Attempt to gain unauthorized access to any portion of the Services or related systems.

Wiby reserves the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated this Section.

8. Support and Service Requests

Platform chat support is included with all active plans. Support covers reasonable website update requests (e.g., updating text, images, contact details, adding pages within your plan tier). Wiby will make commercially reasonable efforts to respond to and fulfill support requests in a timely manner. Response time and scope may vary by plan.

9. Uptime and Availability

Wiby targets high availability for hosted websites. We make commercially reasonable efforts to maintain uptime but do not guarantee uninterrupted or error-free operation. Scheduled or emergency maintenance may occasionally affect availability. We will provide advance notice of planned maintenance where reasonably practicable.

10. Third-Party Services

The Services integrate or link to third-party services including Stripe, Cal.com, and Vercel. Your use of any third-party service is governed by that party’s own terms and privacy policy. Wiby is not responsible for the availability, accuracy, or conduct of any third-party service.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WIBY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WIBY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL WIBY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO WIBY IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

13. Indemnification

You agree to defend, indemnify, and hold harmless Wiby and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

14. Term and Termination

These Terms remain in effect for as long as you have an active subscription or use the Services. Either party may terminate by discontinuing use of the Services or cancelling a subscription.

Wiby may terminate or suspend your access immediately, without prior notice, if you breach these Terms or if required by law. Sections 5, 6, 11, 12, 13, 15, and 16 survive termination.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes not subject to arbitration.

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring claims in small claims court if they qualify.

16.1 Informal Resolution First

Before initiating arbitration, you agree to first contact us at legal@wiby.io and attempt to resolve the dispute informally for at least 30 days.

16.2 Class Action Waiver

YOU AND WIBY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

16.3 Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@wiby.io within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out.

17. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the revised Terms with an updated “Last updated” date and, where appropriate, by sending an email at least 14 days before changes take effect. Your continued use of the Services after that date constitutes your acceptance.

18. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Wiby with respect to the Services.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
  • Waiver: Wiby’s failure to enforce any right will not be deemed a waiver of that right.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. Wiby may assign its rights without restriction.
  • Force Majeure: Wiby is not liable for failure or delay resulting from causes beyond our reasonable control.

19. Contact Us

If you have any questions about these Terms, please contact us:

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